What is your return policy?
guarantee fit and satisfaction. As an online business, we aim to
provide a return that is totally hassle-free for you. If you’re not
happy with your military gears,
you can return them for a full refund within 30 days of order. All
items return to us must be in saleable (new/ unworn) and in their
original condition, accompanied by their original packaging, tags,
warranty, documentation and manuals.
is a Special Holiday Extension for orders placed on October 13, 2011
through to December 24, 2011. On this occasion, exchanges and returns
can be made through January 31, 2012.
note it is very important that when you return an item, we know the
order number it relates to, your details and whether you want a refund
or an exchange. Without these details we won’t be able to take the
action you want us to. We recommend you use a postal service that
insures you for the value of the goods you are returning. Customers must
email us to
obtain a Return/ Exchange Merchandize Authorization Number and return
instructions before sending the return package. Return/Exchange will not
be accepted without prior authorization. Please allow up to 14 days to
process a refund. For Exchange orders, if there is a balance due, we
will charge the same credit card or account as the original order. If
credit is due, we will credit the original account or credit card.
Please see our Store Terms for more information.
My return was processed but it I was not refunded my delivery charge
will usually refund you what you paid for the goods but not the
delivery charge except in cases where the order was cancelled or the
entire order was faulty. Please see our Store Terms for more information.
I have been refunded the incorrect amount
We are very sorry if we have made a mistake on your refund. Please get in touch with us at CustomerSupport@SurplusMilitaryStore.Com and we will sort it out for you as soon as possible.
following may affect the amount you have been refunded: the delivery
charge, which would only be refunded under cancelled orders made under
Distance Selling Regulations or if the goods are faulty. Any discounts
that were applied at the time of sale, which may not now be applicable
Have you received my returned goods?
soon as your return has been processed, we will email you to let you
know. In the unlikely event that you don't receive this email within 10
days of shipping your parcel to us, please get in touch with us at CustomerSupport@SurplusMilitaryStore.Com
and we will get back to you within 24 hours. If you have returned your
parcel using recorded shipment or another service that can be tracked,
please give us the reference number when you contact us.
I returned an item and it was incorrectly refunded or replaced
are really sorry if we made a mistake when processing your request! If
you were expecting a replacement and got a refund instead, this maybe
because we were unable to exchange the item for what you wanted. In this
instance we would automatically issue you with a refund so you have the
choice to purchase whatever goods you want instead. If you were
expecting a refund and we sent you replacement goods, please get in
touch with us so we can sort it out for you.
My goods have arrived faulty, how do I get a refund?
You can either return for a refund or exchange. Customers must email to obtain a Return/
Exchange Merchandize Authorization Number and return instructions before
sending the return package. Return/Exchange will not be accepted
without prior authorization. Click here for more information on our return/exchange policy.
When do I get my refund?
We will process your refund once we have received your Army Gear.
Please allow at least 14 days for the payment to be credited back to
your account. This may take a little longer depending on how long it
takes your bank/card issuer to process the payment.
What payment methods can I use?
We accept payment online via MasterCard, Visa and PayPal.
card will be charged for the full value of your order on
authorization. We encourage our customers to ensure that orders placed
(especially first order) must be delivered to the address the credit
card is registered to. This is to protect you from the increased threat
from Internet and Credit Card fraud.
also take security very seriously indeed, so your details will be safe
with us. All credit and debit card holders are subject to validation and
authorization by both us and the card issuer before an order is
confirm, to maintain security and prevent fraud.
When will my credit/debit card be charged?
your card is authorized, payment will be taken immediately, and you
will receive an email confirming that your order has been successful. If
your card is not authorized, payment will not be taken, and we will
email to let you know that your bank or card issuer has not authorized
Can I use my credit/debit card from a non-US card issuer for payment?
present, you can only pay for goods online with major credit card issuers. We accept Visa, MasterCard and PayPal. We like
to give you plenty of payment options, so you can use any of these
cards. We also take security very seriously indeed, so your details will
be safe with us. All credit and debit card holders are subject to
validation and authorization by both us and the card issuer, to maintain
security and prevent fraud.
What should I do if my credit/debit card is refused when placing an order?
your credit or debit card has been refused, you can re-submit your
order using a different card. For details on why your card was refused,
please contact your card issuer.
What is my three-digit security code or CVV?
three-digit security code can be found on the reverse of your
credit/debit card, generally on the signature strip. Also known as a
Card Security Code (CSC), or Card Verification Value (CVV), you are
asked to disclose it when making online or telephone purchases to prove
card verification and help prevent credit/debit card fraud.
Will I receive a confirmation after placing an order?
details like your name, delivery address and method of payment are
confirmed and accepted, we will send you an email to tell you everything
has gone through. Also we will email you when your order is dispatched.
What are your shipping charges?
The shipping charge is confirmed when you place your order. Click here for more information on our Shipping charges and policy.
How Do I get charged delivery for my order?
the delivery charge you pay is per the value of the order and the
shipping method chosen (i.e. standard or express), so the charge is not
the same for one item as it is for six (when all six items are ordered at the same time). Click here for more information on our Shipping charges and policy.
What happens if I’m out when you deliver?
you’re not at home, your parcel can be left in a secure place. The shipping
carrier will post a card through your door telling you where your parcel
has been left. If they can’t find a secure place, they’ll post a card
giving you details of how to arrange a new delivery date or collect your
parcel. If you tell us the details when you order, we
can also leave the parcel in a specific place or with a neighbor.
Can I have my Item delivered to an address other than my home address?
as long as it’s a recognize address (within the US including Alaska and Hawaii,
Military APO’s and FPO’s, as well as Guam, Puerto Rico, and US Virgin
Islands) we’ll deliver it there.
We presently accept/ship orders outside of the continental US including Military APO’s and FPO’s and US Territories. Click here for more information on our Shipping charges and policy.
Do you accept/ship orders on Saturday or Sunday or Holiday?
are determined to process and ship for in-stock items placed on our
website within 24 business hours. Our business days are Monday through
Friday only and do not include weekends and holidays.
How many items can I order?
You can order any number from our huge selection of Military Surplus Uniforms, Military Clothings, Cockpit USA Jackets & Alpha Jackets & Many more!. If you have any problems/issues when placing an order, please contact us at CustomerSupport@SurplusMilitaryStore.Com
My order has taken longer than the shipping/delivery times - why is this?
Your order may have been delayed due to an unforeseen delivery issue. Please view your order status for updates.
Can I track my order?
you can track your order by logging into your account. Just click on
the order you’d like to track to view the status of each item.
Can I amend my order?
can amend your order any time before you check-out, but once your order
and payment has been confirmed, it cannot be changed.
Can I cancel my order?
your order have confirmed at the check-out stage, you cannot cancel
your order. However, when your order has been delivered, you have 30
days to return your Army Surplus and claim a full refund (excluding shipping charges), See our return policy for more information.
How do I search for a Military Surplus stock?
There are a number of ways you can search for a Military Surplus
or other item until you find exactly what you're looking for. The most
relaxing way to shop with us is to browse through the categories at the
top or the navigation links of the web-page and then refine what you are
looking for by clicking on each section, split into either product
types or branded types.
if you know exactly what you want, just type in the product or brand
into our search facility (top left of the Website) and we will find you
everything related to your specific search.
you have found what you want, click 'add to cart', and when
you're done shopping, follow the on screen instructions to fill in your
payment and delivery details.
Don’t forget to check out our weekly specials or clearance section as it can be a Military Surplus-gold mine!
I have seen a product but it no longer seems to be in stock
know how frustrating it can be when you have your heart set on an item
and you go to buy it but it’s out of stock. However, some of our most
popular products will run out very quickly so you do need to be quick
and get it before someone else does. As we try to keep our products
fresh, we add hundreds of new items every week so you might just find
something similar to the one you were looking for.
browsing through our product category page at the left side of the web
page and then refine the type of item you are looking for by clicking on
each of the sub-sections.
you can type in the product or brand into our search facility [top
right of the Website] and we will find you everything related to your
Do you have a shopping catalogue I can buy from?
With new items every week, and hundreds of items on the site at any one time, plus constantly changing trend, features and advice, it would simply be impossible for a paper catalogue to keep up.
we prefer to focus our energy on providing our customers with a website
where you can buy what you want when you want, 24 hours, 7 days a week
and we believe that the images give you a much more realistic view of
the items you want.
you are concerned about whether buying online is secure, please be rest
assured that as an online business we want you to have total peace of
mind when shopping with us and that’s why we invest time and money in
making sure we use systems and software that protect your purchase. See
Do I need to create an account to shop with you?
Setting up an account will allow you to order without having to fill in
your details every time you shop with us, and will give you benefits
such as order tracking, regular newsletters, and our exclusive discounts
and special offers.
click on the type of item you want from our list of product, and then
refine your search according to the size, price, colour, or brand, until
you find exactly what you are looking for-we are sure you will.
can sign up right now, or you can start shopping straight away and set
your account up when you check out, whichever suits you best.
Just follow the easy steps on screen and remember to have your payment and address details to hand.
Do you have a size guide?
We never want to send you something that doesn't fit properly. Check out our boots size chart for measurements, fitting tips - everything to make sure it fits perfectly and stays looking great.
Can you give me more information on your products?
We try to publish as much useful information as we can about all our Army Surplus,
to help you buy the things that will suit you best. The product page
for every item includes sizing, a detailed description, and importantly
there is anything further information you feel we need to put on there
to help you, just let us know what information you would like to see and
we will do our best to include it.
How do I sign up for the newsletter/periodicals?
easiest way to sign up for our newsletter is to set up an account. You
don't have to buy anything yet, but when you do want to start shopping,
this will also give you a head start. Click here to go back to the Homepage of our website and sign up to the newsletter straight away without setting up an account.
I don’t reside in the USA; can I still order from your online store?
We presently accept orders/ship outside of the continental United States including APO’s, FPO’s and US Territories.
Do you sell anything besides Military Surplus online?
we also sell a selection of camping, hunting, fishing and other outdoor gears online, many of which have been
created to compliment our military deployment needs. Currently we do sell accessories such
as Flight Badges, Kids Stuff online. Take a look at our product
Do I have to order online?
All our military surplus
range is available online. Simply choose the gear you like, order (and
pay for) your items, and decide whether you would like it to be shipped
to (preferably your registered credit card address).
I bought an item at full price but the day after they went into sale – can I get the difference refunded?
No. Once an item has been ordered the price is fixed for shipment. It’s our general view not to refund the difference.
I am having general problems accessing or buying from your website
you are having any other problems, we recommend you make sure you have
the latest updates and download for your computer operating system.
If you are still having problems, get in touch with our Customer Support Team by email to CustomerSupport@DesertBoots.Com,
who will be able to help you. To help us solve the issue for you,
please include as many of the following details as possible:
- What URL you were trying to access (e.g. http://www.surplusmilitarystore.com/homepage)
- What time the problem occurred
- Your Operating System (e.g. Windows Vista, Mac OS X)
- Internet Browser (Internet Explorer 7, Firefox, Safari)
- Please cut and paste into the email any error message that appeared on the screen
I am having trouble with my shopping basket
item you add to your shopping basket will be reserved for you for a
couple of hours while you carry on shopping. After this time, items will
be removed from your basket and other customers will be able to buy
items are disappearing from your shopping basket, this may be because
you are using your internet browser's 'back' button, rather than
selecting the 'Continue shopping ' link on the checkout/ shopping basket
I cannot sign into my account
you want to shop with us or access your account, we ask you to sign in.
If you find that your email address or password is not recognized,
please make sure you are using the same email address and password that
you used when you registered with us.
you cannot remember your password, just type your email address in to
the 'Forgotten your Password' box on the sign-in page, and we will
remind you what your password is. You can change your password, main
email address or any of your other details at any time just by signing
in to My Account. Please note that if you type in the wrong email
address and/or password 3 times, you won't be able to log in again for
half an hour.
I am not receiving your newsletters
you are not receiving our emails or our regular newsletter, you could
be missing out on our free reports/ articles or discounts or special
offers as it happens!
of the most common reasons for this is that your email software is
marking emails from us as junk mail, and is sending them to your spam
folder. To stop this from happening, please add
DiscountDesertBoots@gmail.Com to your email address book, then emails
from us should come through just fine.
you checked this and are still not getting the newsletter, make sure
you typed in the right email address when you signed up with us. Just
sign into My Account (if you can remember what address you did type in),
or get in touch with Customer Support, and we'll do our best to sort it
out for you.
Is it safe to order online?
website is safer than it's ever been! We use one of the most secure
online ordering systems on the market, and are constantly investing
resources in improving our software to make sure we offer the highest
possible security at all times as well as to ensure honest and truthful
utilise industry-standard Secure Sockets Layer (SSL) technology to
allow for the encryption of potentially sensitive information such as
your name, address and other critically sensitive information like your
credit card details. Information passed between your computer and our
website cannot be read in the event someone else intercepts it. This
technology includes the following features:
Authentication - this assures your browser that your data is being sent
to the correct computer server, and that the server is secure
- Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
My payment has been declined
Do not worry – This can happen for a number of reasons.
checking the details in your shopping basket to ensure that the card
details such as the start/end date and card type are correct and your
billing address is the same one the card is registered to.
If the problem persists, enter the details of another card and try that.
If you feel you are not getting anywhere then contact Customer Support who will try to advise you further.
What is Visa Verified or MasterCard secure code?
is a service that password-protects your card details, to give added
security when you shop online. They allow you to create a password that
is known only to yourself, to use every time you use your card online.
register for the secure code all you need to do is follow the
instructions next time you place an order with us. Alternatively, you
can sign up by contacting your card issuer directly.
be asked to come up with a password for your card. You only need to do
this once then whenever you use the card online you will be asked to
enter the password when you check out.
If you have already registered, you will be prompted to enter your password when you order.
To find out more information about these services visit the MasterCard SecureCode or Visa Verified website
I have forgotten my password - how do I log in?
you have forgotten your password, go to My Account page and click on
the ‘Forgotten your password?’ link. You will be asked to enter the
email address you opened the account with. Then you will need to enter
the security question answer you provided when you signed up. You will
then be able to choose a new password. If you are still experiencing
problems, please Contact us.
How do I change my personal details?
change any of your personal details – name, contact details, password,
security – log in to your account and select the link ‘change my
details and password’. You will then be able to enter your new details
How do I change my email address?
to My account and log in as normal. Your Account Summary will appear.
Click on ‘Change my details and password’. You will then be able to
enter your new email address here.
I registered I think I entered my email address incorrectly – how do I
log back into my account to check my delivery progress?
send out a confirmation email to anybody registering for the first
time. If you did not receive this there is a chance you entered your
email address incorrectly. Contact us to find your account details and to correct your email address.